Privacy Policy
Last updated: 24 September 2026
This Privacy Policy explains how ZTX Logistics (“ZTX Logistics”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data through this website and in the course of our business communications with clients, prospective clients, carriers, suppliers, and other professional contacts.
ZTX Logistics is an international freight forwarding and logistics company providing full-load, groupage, and intermodal transport solutions across Europe, including the EU, the United Kingdom, Turkey, and the Balkans.
1. Who We Are
Website owner / data controller:
"ZTX Logistics" LTD
Company registration number: 208954138
Registered address:
41 Christopher Columbus Blvd., Fl. 2, Apt. 2018
Iskar District
1592 SOFIA
BULGARIA
Phone: +359 882 371 189
Email: d.shishoev@ztxlogistics.com
If you have any questions about this Privacy Policy or how we process personal data, you can contact us at: ztxlogistics@gmail.com.
2. What Personal Data We Collect
We may collect the following information when you contact us, submit a form, or request a transport quote:
• Full name
• Company name
• Email address
• Phone number
• Pickup and delivery location
• Service type requested
• Cargo type
• Shipment details
• Any additional information you choose to provide in the message field
• Job title and professional role
• Company affiliation and professional contact details
• Source of the contact information
• Relevant business communication history and communication preferences
When necessary for arranging or managing transport services, we may also process:
• Names and professional contact details of client, carrier, supplier, and consignee representatives
• Driver contact details
• Vehicle and trailer registration numbers
• Loading, delivery, route, and shipment status information
• CMRs, proofs of delivery, transport orders, and related documentation
• Billing, payment, insurance, claim, and incident-related information
We may also collect basic technical information when you visit the website, such as browser type, device information, approximate location, IP address, website usage data, and cookie-related information, depending on the website settings and tools used.
3. How We Collect Personal Data
We collect personal data when you:
• Submit a contact or quote request form
• Send us an email
• Contact us by phone
• Interact with our website
• Provide shipment or business inquiry details
• Public company websites, professional networks such as LinkedIn, business directories, and public registers
• Business cards, professional events, referrals, and company representatives
• Previous lawful professional interactions and business communications
• Clients, carriers, drivers, suppliers, consignees, insurers, and other parties involved in arranging or performing a transport service
4. Why We Use Your Personal Data
We use personal data for the following purposes:
• To respond to inquiries
• To review transport quote requests
• To communicate with potential clients and business partners
• To understand shipment requirements
• To provide information about our road transport solutions
• To improve the website and user experience
• To comply with applicable legal obligations
• To protect the security and integrity of our website and communication systems
• To establish and manage relevant B2B relationships
• To provide limited and relevant information about services that may reasonably relate to a person’s professional role or the activities of their organization
• To prepare, arrange, manage, and monitor road freight and intermodal transport services
• To communicate with clients, carriers, drivers, terminals, warehouses, consignees, and other parties involved in a shipment
• To verify clients, carriers, suppliers, and payment details and to prevent fraud
• To issue invoices, manage payments, and maintain accounting and transport records
• To manage complaints, delays, cargo claims, insurance matters, and legal disputes
5. Legal Basis for Processing
Depending on the situation, we may process personal data based on:
• Your request before entering into a potential business relationship
• The performance of a contract or the taking of steps necessary to arrange and provide requested transport and logistics services
• Our legitimate interests may include managing business relationships, coordinating transport operations, verifying business partners, preventing fraud, securing payment, handling claims, and protecting our legal rights
• Compliance with legal obligations
• Your consent, where consent is required, such as for certain cookies, analytics, or marketing tools
• Our legitimate interest in identifying and contacting relevant business representatives regarding services reasonably related to their professional role, subject to their rights and applicable electronic marketing rules
5.1 B2B Communications
Where appropriate, we may use professional contact details obtained from public business sources, LinkedIn, business cards, referrals, professional events, company representatives, or previous lawful professional interactions to send limited and relevant B2B communications.
You may object to such communications at any time by replying to the message or contacting us at [privacy email]. We will then stop using your personal data for direct marketing purposes and may retain only the minimum information necessary to record your preference and prevent further contact.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to make the website work properly, improve performance, understand how visitors use the website, and support future marketing or analytics activities.
Strictly necessary cookies may be used to operate the website.
If analytics, advertising, or third-party tracking tools are used, such as Google Analytics, Meta Pixel, or similar technologies, these tools should only be activated where legally required after obtaining the necessary consent from visitors.
You can control cookies through your browser settings and, where available, through the website cookie banner or consent settings.
7. How Long We Keep Personal Data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Quote request and business inquiry data may be kept for a reasonable period in order to respond to the inquiry, manage communication, and maintain business records.
If a legal obligation requires us to keep certain information for a longer period, we will keep it for the period required by law.
Professional contact data relating to prospective business relationships will be reviewed periodically and retained only while it remains relevant for the stated purposes. Where no business relationship or other lawful reason for retention exists, the data will be deleted or anonymized in accordance with our internal retention rules.
Transport, contractual, billing, accounting, insurance, and claim-related records may be retained for the periods required by applicable law or for as long as necessary to establish, exercise, or defend legal claims.
8. Who We Share Personal Data With
We may share personal data with trusted service providers where necessary for website operation, email communication, form processing, hosting, analytics, or business communication.
These providers may include:
• Website hosting and website platform providers
• Email service providers
• Analytics or marketing tools, if enabled
• Professional advisors, where necessary
• Authorities, where legally required
• CRM and transport management system providers
• Business communication and cloud storage providers
• Clients, carriers, drivers, terminals, warehouses, consignees, and other parties involved in a shipment, where necessary
• CRM and transport management system providers
• Accounting, banking, payment, and insurance service providers
• Legal, IT, and other professional advisors
We do not sell personal data.
9. International Transfers
Some website, email, analytics, or technology providers may process data outside the European Economic Area.
Where personal data is transferred outside the European Economic Area, we use appropriate safeguards required by applicable data protection law, such as adequacy decisions or approved Standard Contractual Clauses, where applicable
10. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, or alteration.
However, no online transmission or digital storage system can be guaranteed to be fully secure.
11. Your Rights
Under applicable data protection law, and subject to the conditions provided by law, you have the right to:
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority
Where personal data is processed for direct marketing purposes, you have the right to object at any time. Once you object, we will no longer use your personal data for those purposes.
To exercise your rights, contact us at: ztxlogistics@gmail.com.
If you are located in Bulgaria, you may also contact the Commission for Personal Data Protection.
12. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.
14. Contact
For privacy-related questions, please contact:
ZTX Logistics
Email address: d.shishoev@ztxlogistics.com